Nama
: Ellen Putri Sa’diyyah
NPM : 22215182
Kelas : 3EB19
Apology Letter
Evho Shop
Cihideung, Bogor
Bogor, December 15th
2017
Dear Ms Ellen,
We are sorry that your recent shipment of supplies
was defective. We understand your disappointment and apologize for any
inconvenience
In an effort to improve
the overall quality of our products and the way that they are being shipped, we
have switched to a new delivery company and new packaging. This effort should
prevent damage to our products and will expedite orders.
We will replace your
entire order and have it shipped by the end of this week. There is no cost to
you since this was an error on our part. and we will give you a complimentary
shopping voucher for you.
We look forward to
continuing serving your business and hope that you will continue ordering
products from us. If there is anything else that we can do to reduce your
inconvenience, please feel free to contact us.
Sincerely,
Odette
Owner Of Evho Shop
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